Get your gifts on time! Orders placed after 12/20 will ship after Christmas.

F.A.Q.

F.A.Q.

 

How long will it take to get my order?

Please allow 1-2 weeks for us to make your custom jewelry.

 

Will the letters be perfectly straight?

No, each letter is individually stamped by hand, so the letters will not be perfectly aligned. Each piece has its own unique handmade character and beauty.

 

What materials do you use to make your jewelry?

Each product description lists the materials used for that piece.

 

Do you ship internationally?

Yes, we offer USPS First Class International shipping at checkout. We cannot guarantee delivery times for international shipping, since these times vary greatly depending on the customs regulations of your country. Please note that we declare the actual value of your order on the customs form, and we are not responsible for any customs fees that may be charged.

Do you offer rush orders?

We offer USPS Express shipping at checkout to expedite the transit time of your order, but please note that your order may still require 1-2 weeks of production time. If you would like your order shipped next day, we offer rush production for a $20 fee. This can be selected at checkout.

 

Can I buy just a charm or chain?

You can find the items that we offer as separate pieces in the Chains & Charms Only section of our website.

 

Can you stamp on the back side of a charm?

Unless noted in the product description, we do not stamp on the back side of our charms.

 

My necklace is tarnishing, what can I do?

Sterling silver naturally tarnishes over time due to moisture in the air and oils on your skin. The polish pad we include with your order will clean your jewelry quickly. If you are having trouble cleaning your piece, please contact us and we will be happy to help.